"I rented at Simply Storage, VA Beach facility between 2017 and 2018, for about 18 months. Due to a previous experience with another storage in Boston, I was very skeptical about all storage. Thankfully, I came across the Simply Storage facility at VA Beach, tried them, and they restored my trust. First the intrinsic - they are at a good site, secure, on a wide road not very traffic-ky, have big area, all units on the same level and stuff. They top this intrinsic strength with things they can control - sturdy build, wide internal roads, cleanliness, security systems, working gate codes, great access hours, no hidden fees, ample parking spaces, well lit etc. I rented a climate controlled unit that was on the inside, but never had problem moving my stuffs, including bulky furniture, in and out. There was once a flood scare, but that was a natural hazard which was very well managed. There is U-Haul truck rental onsite, so you don't have to run around. I also got my mails there, and never missed any packages. I never noticed any evictions or other drama there, so I guess their tenants are more responsible as well. I personally set an auto-payment, and never had any trouble. Nothing was 'charged to my card' except things I agreed to pay for. Prices are little higher than some other facilities, but you get what you pay for. Contract was reasonable. There was no sales-sales-sales push all the time (there are upgrades/things you need that you can buy from there, but they are not going to trick you into buying those). That brings me to the service. Staff are courteous, friendly and professional. They answer their phones. They have been working there long enough, so didn't have to deal with very many people. They are very knowledgeable about local area, so good to seek references from. Al is a legend. In a nutshell, I highly rec this storage facility, and wish them all the best. -Wish"